Security Office & Player Protection
The Cook International Casino Security Office is dedicated to protecting your Player Account, your chip balance, and the integrity of every game. Our security team combines technology, procedures, and 24/7 monitoring to help keep your experience safe and fair.
How the Security Office Protects You
The Cook International Security Office oversees Player Account security, investigates reports of suspicious activity, and works to protect the integrity of our games and promotions. We combine device-based Player Accounts, PIN verification, and back-office controls to help prevent unauthorized access and abusive behavior.
- 24/7 system monitoring. Our systems are monitored around the clock to help protect your account information, detect unusual login patterns, and flag suspicious chip activity.
- Gaming integrity controls. We actively detect and help prevent cheating, fraud, and manipulation across table games, promotions, and bonus offers.
- Device-based Player Accounts. Each Player Account is tied to your device, with a one account per device policy designed to reduce shared-account abuse.
- PIN-based access. Access to your Player Account and player wallet requires both your username and a 4–6 digit PIN that you set during registration.
Cook International Casino is committed to keeping your account secure so you can focus on enjoying the games.
Helpful Security Tips
Behind the scenes, our Security Office runs continuous monitoring to help safeguard your Player Account and maintain game integrity. In addition to these controls, you can help keep your account secure by following these best practices:
- Never share your PIN with anyone, including friends, family, or our staff.
- Do not let other people play under your username or on your verified device.
- Choose a PIN that is not easy to guess (avoid birth years, repeating digits, or “123456”).
- Sign out or lock your device when you step away, especially in shared environments.
- Only access Cook International Casino from devices and networks you trust.
- Contact the Security Office immediately if you notice any activity that does not look right.
Working together, you and the Security Office help keep Cook International Casino safe, secure, and fair for all players.
Report Suspicious Activity
Please contact the Security Office as soon as possible if you notice:
- Chip purchases or cash-out requests you do not recognize.
- Unexpected changes to your Player Wallet balance.
- Logins or gameplay sessions you did not initiate.
- Any attempt to bribe, collude with, or cheat other players.
In some cases, we may temporarily pause an account or delay withdrawals while our team completes a review. These controls are designed to protect honest players and maintain a fair gaming environment.
Security Office
Account security, PIN resets, and suspicious activity reports.
If you are having trouble accessing your Player Account or believe someone else may know your PIN, you can use the Security Office to request a PIN reset or contact our team directly.
— we use the same secure process as the Player Account and Cashier pages.
📧 security@cook-international.com
📱 +1 (317) 442-1437
Dedicated Security Team
Cook International Casino combines high-tech monitoring with human review. Our security staff reviews alerts, investigates unusual activity, and works to protect honest players from those who attempt to cheat, exploit, or manipulate the system.
If something doesn’t look right on your account, contact the Security Office right away. We’re here to help keep your Player Account secure.