Last Revised: 1 January 2025

1. Committed To Your Privacy

This Privacy Policy explains how Cook International Limited (“Cook International”, “we”, “us”, “our”) collects, uses, discloses and protects personal data when you use this website and related online services operated by us (the “Services”). By using the Services, you confirm that you are accessing them from an eligible jurisdiction and agree to be bound by our Terms & Conditions, this Privacy Policy, and any applicable Game Rules. If you do not agree with any of these policies, you must not use the Services.

For the purposes of Curaçao data protection law, including the Data Protection Ordinance Curaçao (Landsverordening bescherming persoonsgegevens Curaçao), Cook International Limited is the “data controller” with respect to your personal data. All Services offered on this Site are provided under contract by Cook Technology Services.

Our contact details are:

Cook Technology Services:
John Hancock Center
875 N. Michigan Ave., 41st Floor
Chicago, IL 60611
📧 privacy@cook-international.com
📱 +1 (973) 378-1350

We may also process personal data jointly with third-party partners (for example, land-based casino or entertainment partners) where we jointly offer promotions or services.

2. Scope of This Policy

This Privacy Policy applies to personal data we collect:

  • Through our website(s) and any related subdomains or pages operated by Cook International;
  • Through any related mobile apps or web applications;
  • When you create and use a player account;
  • When you participate in promotions, loyalty or rewards programmes linked to the Services;
  • When you contact us or interact with our support or marketing channels.

This Policy does not apply to third-party websites or services that may link to or from our Services.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact data

  • Name, date of birth, gender;
  • Residential and mailing address;
  • Email address and phone number;
  • Government-issued identification (e.g., passport, national ID, driver’s licence);
  • Copies of supporting documents provided for KYC verification.

Account and transactional data

  • Username, account ID, passwords and security credentials;
  • Deposit, wager and withdrawal history;
  • Game play history and session logs;
  • Loyalty or rewards programme participation and points;
  • Records of bonuses and promotional offers.

Financial and payment data

  • Partial payment card details (tokenised where possible);
  • Bank account details (for withdrawals or verification);
  • Transaction identifiers and payment service provider details.

Technical and usage data

  • IP address, device identifiers, browser type, operating system;
  • Access times, pages viewed, links clicked;
  • Geolocation information (for example, to determine the jurisdiction where you are physically located for gaming availability and legal compliance).

Communications and support

  • Records of communications with us, including emails, chat logs, and support tickets;
  • Call recordings where permitted by law and with appropriate notice.

Regulatory and risk data

  • Information obtained from public sources, sanctions and politically exposed person (PEP) lists;
  • Information provided by fraud-prevention and identity-verification services.

We may collect data directly from you, automatically through your use of the Services (for example, via cookies and similar technologies), or from third-party providers that assist us with identity verification, fraud prevention, payments and analytics.

4. How We Use Your Personal Data

We use your personal data for the following purposes, to the extent permitted by Curaçao data protection law and other applicable laws:

Account creation and management

  • To register and administer your player account, verify your identity and age, and maintain your account settings.

Provision of gaming and related services

  • To enable you to place bets, participate in games, receive results and payouts, and use bonuses and loyalty or rewards programmes under our gaming licences and authorisations, where applicable.

Regulatory compliance and AML/CTF

  • To comply with our obligations under applicable gaming legislation and regulations in Curaçao and other relevant jurisdictions, as well as anti-money-laundering, counter-terrorist-financing and sanctions laws. This may include customer due diligence (KYC), monitoring transactions and reporting suspicious activities to competent authorities.

Risk management and fraud prevention

  • To prevent, detect and investigate fraud, cheating, money laundering and other prohibited or illegal activities.

Payments

  • To process deposits and withdrawals, resolve chargebacks or payment disputes, and maintain financial records.

Customer support and communications

  • To respond to your inquiries and complaints, send administrative notifications, and manage your preferences.

Marketing (where permitted)

  • To send you marketing communications (for example, offers, bonuses, newsletters) about our Services or partner promotions, where permitted by law and your preferences. You may opt out at any time.

Legal claims and enforcement

  • To establish, exercise or defend legal rights; enforce our Terms & Conditions; and cooperate with regulators, law enforcement and courts where required or permitted by law.

Service improvement and analytics

  • To analyse usage patterns, improve our products and services, develop new features, and maintain the security and performance of our systems.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings;
  • Keep you logged in;
  • Analyse how visitors use our Services;
  • Support security and fraud prevention;
  • Deliver and measure the effectiveness of marketing campaigns.

You can manage cookie preferences through your browser settings and, where available, our on-site cookie controls. Disabling certain cookies may affect the functionality of the Services.

6. EU/UK Residents

If you are a resident of the United Kingdom or reside in Continental Europe or the European Economic Area (EEA), the processing of your personal data may be subject to the EU/UK General Data Protection Regulation (GDPR). In such cases, we will process your personal data in accordance with applicable GDPR requirements and may rely on legal bases such as performance of a contract, compliance with a legal obligation, legitimate interests, or your consent (where required).

7. Do We Share Your Personal Data?

We may share your personal data with:

  • Group companies and affiliates, where necessary for operations, support, risk management or reporting;
  • Partners (for example, land-based casinos or entertainment venues) for joint promotions, loyalty programmes or shared player benefits (where legally permitted and in accordance with this Policy);
  • Service providers and processors, including:
    • Payment processors and banks;
    • Identity-verification and KYC providers;
    • Fraud-prevention and analytics services;
    • Cloud hosting and IT providers;
    • Marketing and communications providers (for example, email platforms).
  • Regulators and authorities, including gaming regulators, financial intelligence units, police and other governmental or supervisory bodies in Curaçao and other relevant jurisdictions, where required by applicable gaming, anti-money-laundering and other laws;
  • Professional advisers, such as lawyers, auditors and consultants;
  • Other parties in connection with business transactions, such as mergers, acquisitions, reorganisations or asset sales, subject to appropriate safeguards.

We do not “sell” your personal data as that term may be defined under certain privacy laws. If this changes in the future, we will update this Policy and, where required by law, provide you with additional disclosures or options.

8. International Transfers

Your personal data may be transferred to and processed in countries outside Curaçao, including countries that may not provide the same level of data protection as Curaçao.

Curaçao data protection law, including the Data Protection Ordinance Curaçao, includes rules governing the transfer of personal data to other jurisdictions. Where required by law, we will implement appropriate safeguards for such transfers, which may include:

  • Contractual protections (for example, data-processing agreements);
  • Requiring service providers to meet specific security and privacy standards;
  • Limiting transfers to jurisdictions recognised as providing adequate protection under applicable law or using other lawful transfer mechanisms.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including:

  • For the duration of your relationship with us;
  • To comply with applicable gaming, anti-money-laundering and record-keeping obligations (which may require retaining certain records for specified minimum periods);
  • To resolve disputes and enforce our agreements;
  • To comply with legal and regulatory requirements.

After the applicable retention period has expired, we will securely delete or anonymise your personal data, unless we are required by law to retain it longer.

10. Your Rights

Under Curaçao data protection law (including the Data Protection Ordinance Curaçao) and, in some cases, other applicable data protection laws, individuals may have rights including:

  • The right to be informed about the processing of their personal data;
  • The right to access personal data held about them;
  • The right to rectification of inaccurate or incomplete data;
  • The right, in certain circumstances, to erasure of data or to object to particular processing;
  • The right to object to processing for direct marketing;
  • The right to seek redress through a competent data-protection authority or the courts, where available under applicable law.

To exercise your rights, please contact us at info@cook-international.com. We may need to verify your identity before fulfilling your request and may be unable to comply where an exemption applies (for example, where disclosure would breach another person’s rights or where we are required by law to retain data).

If you believe we have violated data-protection law, you may have the right to complain to a competent supervisory authority or court in the jurisdiction where you live or where you believe the violation occurred. We encourage you to contact us first so we can attempt to resolve your concerns.

11. Children’s Privacy

Our Services are not directed to children and we do not knowingly collect personal data from anyone under eighteen (18) years of age. We do not knowingly allow individuals under the minimum legal gambling age in their jurisdiction to open accounts or place wagers.

We also do not knowingly collect personal data from children under 13 years of age, in line with applicable requirements in certain jurisdictions regarding online services directed to children.

If you believe that a child has provided personal data to us, please contact us immediately so that we can investigate and take appropriate steps, including deletion of such data where required.

12. Security

We implement reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, taking into account the nature of the data and the risks involved. These measures may include:

  • Encryption in transit and at rest where appropriate;
  • Access controls and authentication;
  • Logging and monitoring;
  • Regular security assessments and staff training.

No system is completely secure. We cannot guarantee absolute security of your data, but we aim to comply with applicable obligations under Curaçao law and other relevant data-protection and consumer-protection standards regarding reasonable data security and privacy practices.

12.1 Account Security & Forgot PIN

You are responsible for keeping your login credentials, account PIN and devices secure. You should never share your PIN or password with anyone, reuse easily guessable PINs, or allow unauthorised third parties to access your account.

If you suspect that your account has been compromised, or if you have forgotten your PIN, please contact our Security Team so we can help you restore access and secure your account.

Forgot PIN?

For PIN reset assistance, please contact:

📧 security@cook-international.com
📱 +1 (317) 442-1437

13. Third-Party Websites & Services

The Services may contain links to third-party websites, apps or services that are not controlled by us. This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal data. This Site may also display affiliate links or paid ads by third-party affiliates.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect:

  • Changes in Curaçao data-protection law or other applicable legislation;
  • Changes to gaming or regulatory requirements affecting our Services;
  • Evolving guidance from regulators or industry bodies about online privacy, data protection and data security.

Where required by law, we will notify you of material changes and, if necessary, obtain your consent. Your continued use of the Services after changes take effect indicates your acceptance of the updated Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Cook Technology Services:
John Hancock Center
875 N. Michigan Ave., 41st Floor
Chicago, IL 60611
📧 privacy@cook-international.com
📱 +1 (973) 378-1350